Greeting Sondors fans and owners,
This is a great place to learn about my Sondors Step. Thanks to all for sharing your knowledge and experience. I will try to chip in whenever I feel I have valid information.
Purchased this bike for physical therapy.
I am a new Sondors Step owner from upstate New York. My first thought was to get the most powerful ebike I could. Second thought, what if I didn't like it? I had not owned a bicycle in 15 years. Decided to buy a lower cost ebike just to see what it was like, and if ebiking was really for me I could always upgrade. Sondors Step only $975. A great bike at an awesome price. I am short of inseam and have limited ability to climb aboard, so the Steps low stand-over height is literally just what the Dr. ordered. I am very happy with the performance of the Step. I use the factory default settings at this time. So far I have added front and rear lights, a rear rack, left side mirror and a bell. Ordered and received a second battery from Sondors. Batteries are swapped about every 1 1/2 weeks. The battery not in use is stored at about 40% capacity then fully charged just before reinstallation. This bike now has 249.3 miles on it. Weather permitting I try to ride 10 miles minimum each day. Physical therapy is Ok. Fun is number 1.😎
Apologies if this has been asked before but while searching on the forum I couldn't find that specific info for my setup. I'm about to order a new battery as I'll soon be working "far away" from where I live. I have a fat Sondors 2015 with the 250w stock motor and a Storm Hot Rod 25amp controller from Luna Cycle. I want essentially to increase my range, but I wouldn't mind a bit of extra power as long as that doesn't hurt the motor. So my question is, am I better off buying a 36v battery with 17 or 20am, or would it be fine to buy a 48v 20ah as per the link below ? I'm thinking, if I need to spend that much on a battery I might as well treat myself, but once again I don't want to end up replacing the motor in a month from now. I would be riding something like 16 miles per day (go and return), and I am not really willing to upgrade the motor as it's already barely legal where I live (I might not be tolerated as well if I'm riding even faster) . Thanks in advance for your suggestions !
Hi Sondors community!
My name is Roy, 30 years old and live in the Netherlands. I will use the bike for commute to work. Round trip is 20km (about 12 miles).
After debating back and forth I finally went ahead and bought myself a Fold Sport. Here in the Netherlands we have dedicated bike lanes that are overall in very good condition. So no need for suspension or fat tires. Ordered the bike on the 10th of may and recieved it yesterday 15th of may. Talking about a quick delivery !!
Very excited about recieving the package I cancelled all my plans for yesterday evening so I could start the assembly of the bike. With the help of the video's on the Sondors website this was a easy task to complete. In about an hour or so the bike's assembly was complete. Wow this bike looks even better IRL!!
In 1 of the video's they gave the tip that you should first charge the battery. This way it should be charged when you finished the assembly. Followed step by step the method to charge the battery. Saw the led indicator on the charger blink green,red,green,red a couple times. Left it in the charger and went ahead to assemble the bike. When the assembly was complete i checked the battery and the LED indicator was showing a solid green. Already charged? Came pre charged from the factory? Sweet!! After unplugging the charger step by step I went ahead and put the battery in my bike.
Turned the rocker switch on the battery to 'on' and powered up my LCD by holding the 'i' button in the middle on the controller. The excitement was real........ my first testride was about to happen......... Except on the top left of the LCD there was a blinking and empty battery indicator?!?!? How? I just charged it and the LED indicator was showing green = full battery? Since it was only on charge for about 1,5 hours or so I decided to but the battery back on the charger for another 3 hours. But unfortunatly when I tried it the 2nd time i was greeted by the same empty and blinking battery indicator? What a bummer!! Test drove the bike but there was no power. Not what I was expecting from my first E-bike!
I contacted the chat via the Sondors website and they adviced me to make a technical support ticket. So I went ahead and did that! I am sure this will be just a minor thing that can be fixed but it is a bit of a bummer!
DId any of you experienced the same issues? How did you get it solved? If someone has any sulutions on how to solve this I would like to hear about them.
Thanks in advance everyone.
P.s. sorry for my bad English grammar haha
By Phil Schofield
I got home after a ride 2 days ago and my battery was down to 20% so I plugged it in to charge but the charger light stayed green and the battery was not taking a charge? I contacted Sondors tech service ( Sean ) and he emailed me back that it was probably a blown fuse in the battery. A 90% chance that was the issue he said. Has anyone checked and or replaced the battery fuse on their Fold X ?? I am pretty handy with electrical fixes so if it is not too difficult or VOIDS the warranty I am glad to do it myself and save the time involved with shipping the battery & charger in for service. Any feedback on this would be much appreciated.
Felipe in B’ham