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Albert Werth

MXS Bottom Bracket Noise On The Power Stroke

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MXS Started Making noise during today’s Ride.
Post 300 Miles my MXS Bottom Bracket started making a Creaking and Snapping Noise on the Power Stroke. Noise from right side started first, then a few minutes later the Left side became equally as loud. The noise does not occur when Spinning, but only under load, regardless of 1-5 Assist or Zero Assistant settings. 
Any ideas?

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The other thing I would check are the crank arm bolts. I had a similar crank noise on the power stroke from the right side. When tightenIng the bolts I heard a click on the right side, and after that, no more noise. Good luck

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Grant with SONDORS TECH Support rectified the situation. SONDORS is sending me a new Bottom Bracket for my MXS and will reimburse the charges for a professional bike mechanic for the installation. 
Outstanding service, thank you SONDORS!

Ordering a new SONDORS X today, for delivery to Anchorage, AK

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SONDORS came through 100%, new MXS Bottom Bracket installed, SONDORS paid for the part and the installation at my local bike shop.

Here is my update: Five 18-mile rides after installation of the new Bottom Bracket on my MXS, super quiet!

Thank you SONDORS for the excellent service! 

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