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New Step owner in Watertown New York

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Greeting Sondors fans and owners,

This is a great place to learn about my Sondors Step. Thanks to all for sharing your knowledge and experience. I will try to chip in whenever I feel I have valid information.

Purchased this bike for physical therapy.

I am a new Sondors Step owner from upstate New York. My first thought was to get the most powerful ebike I could. Second thought, what if I didn't like it? I had not owned a bicycle in 15 years. Decided to buy a lower cost ebike just to see what it was like, and if ebiking was really for me I could always upgrade. Sondors Step only $975. A great bike at an awesome price. I am short of inseam and have limited ability to climb aboard, so the Steps low stand-over height is literally just what the Dr. ordered. I am very happy with the performance of the Step. I use the factory default settings at this time. So far I have added front and rear lights, a rear rack, left side mirror and a bell. Ordered and received a second battery from Sondors. Batteries are swapped about every 1  1/2 weeks. The battery not in use is stored at about 40% capacity then fully charged just before reinstallation. This bike now has 249.3 miles on it. Weather permitting I try to ride 10 miles minimum each day. Physical therapy is Ok. Fun is number 1.😎


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Hello we own a Step too.  The wife loves it!  I have the XS and it's a peach too.  Tried others out and found them over priced in the extreme.  We are beginning to look at accessories finding it difficult to find fat tire racks as the information is so limited as to specs.  Would certain.y appreiciate your feed back on your purchaes for your Step.  The five inch tires on my XS are proving especially difficul;t to  locate information about.  Have fun!

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Having FUN! I know nothing about the XS. Still own my Step though, and now an MXS. These two bikes should cover all the bases. Here's what I did with my Step. I swapped out the 52 tooth chainring for a 47 tooth Aluminum one from Lite Pro for easier hill climbing and easier PAS 0 pedaling. Might have been able to go with a 42 tooth chainring , but I believe in baby steps, and did not want to (maybe) have to take a few links out of the chain. The 47 tooth chainring is a nice compromise (cheap and easy swap) and will keep using it. I am using a Schwinn Folding Rear Bike Rack. $22 from the local Target store. I have installed this same rack on my MXS. Here is a link to this rack on Amazon: https://www.amazon.com/dp/B0089WYU1G/?coliid=I3B60JJT5NIL48&colid=1TBERP0SJV49H&psc=1&ref_=lv_ov_lig_dp_it1675012655_StepatthePark.thumb.jpg.e8b9cad8fdd990971b7aaa23e56b362f.jpg111403662_Step-Litepro47ToothChainring.thumb.jpg.f48db73224dc5f381f39d97ab08465ba.jpg


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There are literally a hundred recommendations  here for accessories that fit the XS, because all other models of the Original Fat and the XS, use MOSTLY, the same upgrades and accessories. I was under the impression that the XS uses the Same; 26 x 80mm wheels and 26 X 4.9 Chaoyang tire as other Sondors Fat models.  What does it say on your tires’ sidewall? This forum is vast and mostly underused by those looking for information.                                                                                                     Simply look in https://sondorsforum.com/forum/6-sondors-ebike-accessories/

As far as getting help with the problems and replacement parts from the Sondors Company, it relies almost exclusively on the Facebook Group.                        
You need to go to the Sondors Storm Owners Group on Facebook.  Once there ask to join.  Once inside, there is a link to a support form that you can use to get to Sondors tech support. While in the Group,  I  suggest opening up a thread and asking the community for help on this as well.  That will trigger folks' to tag the Sondors support reps who frequent that group and who are tasked with fast-tracking help in situations like yours - assuming they do not see your post themselves and contact you directly.



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