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ANSWERED Thumb throttle works but pedal assist doesn’t

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Brand new Sondors Step... Got it literally 3 days ago. Rode it 2 miles yesterday and it was fine. Today, rode it 9 miles today and the pedal assist stopped working with about a mile left. Tried turning it off and back on. Thumb throttle stopped working for a second but was fine once I turned it on and off but pedal assist still isn’t working... Has anyone else had this issue? 

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Typically what happens is that the PAS magnet disk gets too far away from the pickup sensor, down behind the right, front crank. Slide the disk as close to the sensor as possible. If that doesn't help, check your PAS plug (yellow) inside the bike to ensure the connection is tight. 

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