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Darren

Fold x Will not power on

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Hi all, new here and have a problem.

just purchased a used fold X this weekend. 

It is basically in new condition, display showed 102 miles.

took it out for the first time at the beach. Was working fine until I tried going through some soft sand.

bike died and will not power back on now. Battery was at about 3/4 went this happened. 

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First, check the fuse on the Battery. The fact that it died in soft sand probably means that the current draw was more than some component could handle. Could also mean a damaged controller or motor. 

image.jpeg.460181aebee7ca43d0f0c2b7c7188c24.jpeg

     Reddy

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Thanks Reddy, Where is the fuse on the battery? I have 48 V Fold X. don't see a fuse anywhere.

Second, Is there a way to test the controller?

It seem odd that I have no power to the lcd display.

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@Darren  

To access the fuses, the case needs to come apart, just a bunch of Philips screws and cutting the labels at the seam. The 5 amp fuse is at the charge port, covered with heat shrink and the 30 amp fuse is located to the left of the picture where those red wires are located, also wrapped in heat shrink. You can check the fuse without unwrapping it (I have not accessed these fuses myself) with a continuity tester or a multimeter. Just for future reference, the fuse is a standard automotive 5 amp mini, but they are soldered in place. The pack also has a 30 amp main, so upgrading to a 25 amp controller shouldn't be an issue.

11ECE1A9-357D-40B1-BCDA-667A05764AF8.thumb.jpeg.18c067ff18eedea66a9a36ad61614bb9.jpeg

image.jpeg.460181aebee7ca43d0f0c2b7c7188c24.jpeg

     Reddy

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I bought a new Fold X in February.  Half the time I have gone to ride it, there is no power to the LCD and no pedal assist.  Sometimes if I ride it for a minute, the power will kick in; sometimes not.  Sometimes the power and pedal assist start right up; sometimes not.  We have had a very rainy winter/spring so have not been unable to get out too much, but it has been consistently inconsistent.  I have maybe 30 miles or so on the bike; the battery is almost fully charged (which I can tell when the power DOES come on.)  I have pulled battery out and replaced it back in several times; does not seem to help the situation.  I'm baffled and bummed as I really want to be able to rely on it to go riding.  

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@Kevin Werner 

You need to go to the Sondors Storm Owners Group on Facebook.  Once there ask to join.  Once inside, there is a link to a support form that you can use to get to Sondors tech support. While in the Group, Matt Robertson suggest opening up a thread and asking the community for help on this as well.  That will trigger folks' to tag the Sondors support reps who frequent that group and who are tasked with fast-tracking help in situations like yours - assuming they do not see your post themselves and contact you directly.

image.jpeg.460181aebee7ca43d0f0c2b7c7188c24.jpeg

     Reddy

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sorry, I have never used facebook before.  I have no idea how to open a thread to ask the community for help.  I was able to get in and submit the tech support request.  But to open a thread?  I'm lost.

Kevin

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Submitted the support form in Facebook.  Never used Facebook before, however, so have no idea how to "open a thread and ask the community for help."  What do I click on to open a thread?

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Sorry, but I can’t help you with Facebook. I won’t join or use that social networking website. But if you have submitted the support form, that should get someone to contact you. Alternatively, I would contact Sondors Chat at the Company Website and advise them that you don’t know Facebook and ask for alternative options for help on your issue.

image.jpeg.460181aebee7ca43d0f0c2b7c7188c24.jpeg

     REDDY 

 

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