Jump to content
Sarah Battista

Purchased an extra battery and the charger doesn't fit!

Recommended Posts

Can anyone help with getting in contact with Sondors support?  I have emailed them and received no reply.

I have 2 Sondors Thin bikes.  I purchased an extra battery and the charge cable doesn't fit into the charging hole on the spare battery.  There is only one type of charger listed for sale on the website, so I don't see any indication anywhere that there are different charger options.  One of my bikes has the smaller battery and one has the larger.  They both have identical charging ports.  The new battery that I ordered has a bigger little metal prong that fits into the charge cable than both other batteries.  Therefore, the charging cable doesn't fit inside.  I just bought a $250 paper weight and I'm rather frustrated that I can't get in touch with anyone!

Share this post

Link to post
Share on other sites

Sounds like batch variations.  Hopefully, support will get back to you to resolve this.  Meanwhile, the worse case scenario is to wire in new connectors, something like the Anderson Powerpole or the XT60.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. By using this site, you agree to our Terms of Use and Privacy Policy.