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Sarah Battista

Purchased an extra battery and the charger doesn't fit!

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Can anyone help with getting in contact with Sondors support?  I have emailed them and received no reply.

I have 2 Sondors Thin bikes.  I purchased an extra battery and the charge cable doesn't fit into the charging hole on the spare battery.  There is only one type of charger listed for sale on the website, so I don't see any indication anywhere that there are different charger options.  One of my bikes has the smaller battery and one has the larger.  They both have identical charging ports.  The new battery that I ordered has a bigger little metal prong that fits into the charge cable than both other batteries.  Therefore, the charging cable doesn't fit inside.  I just bought a $250 paper weight and I'm rather frustrated that I can't get in touch with anyone!

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Sounds like batch variations.  Hopefully, support will get back to you to resolve this.  Meanwhile, the worse case scenario is to wire in new connectors, something like the Anderson Powerpole or the XT60.

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