Hey folks that are patiently, or impatiently, awaiting a shipping notice or bike, please read this. Based on our experience with this since 2015, here is what you can expect: PLUS, the Pandemic has a huge affect on deliveries with overcapacity UPS capabilities.
As containers arrive in LA, UPS take possession and gets them processed through customs. There are hundreds of bikes per container, and probably a dozen containers. As each container is opened, UPS will mark them as received and you may get a notice with an expected delivery date (either from UPS or Sondors). This does not necessarily mean that it is on a truck yet or has left the facility The bikes are shipped by truck, not air. Once it leaves LA you may not get any update for days as the truck works it's way to your regional or local hub where it will be offloaded and scanned again. Not getting an update for a few days is normal. You will sometimes get a planned delivery notice once it gets to your local UPS. However, sometimes it just shows on your doorstep. Sometimes it shows up on your doorstep when the tracking shows that it's still in LA. It's quite inconsistent, and nobody should panic. If you get a notice, be patient. It can take more than 2 weeks to get to you depending on how fast they empty the containers and when they find space in a truck, how long the drive is, etc. Signing up for UPS My Choice might give you more info, but sometimes not. Whatever you do, don't start bombarding Sondors with emails about "where is my bike" yet. They have probably opened 1 of a dozen containers so far and are working through things over the next couple of weeks We all know there's a huge shipment of bikes coming. Thousands of bikes. I can feel the excitement, or maybe it's just me lol. But anyway I can feel the pressure building. We don't mind you posting your delivery notice, but please don't post your tracking number. Just black that part out, and you're good to go. You don't want anyone the be able to reroute your delivery to my house do you? Moderators will delete all posts we see with tracking numbers. If you have ordered or already got your Sondors eBike - please login or register and pin yourself to the member map: https://sondorsforum.com/membermap/
If you have not received your bike yet and still want a test ride or meet Storm Sondors? Check out this Event:
Feel free to post your unpacked or still packed bike in this Gallery Section - We are looking forward to your pictures!
The Sondors Owner Forum is a great place to share information about your Sondors eBike. We have many available resources here, that may have great value for you. Take your time and read everything carefully. I would love to see you as an new member on the Owners Forum! Questions? Feel free to ask!
Battery not charging — charger green light illuminated, doesn’t turn red to indicate charging Sondors StepBy Adam Seldow
Battery on 2019 Sondors Step will not charge. I plug the charger into it and charger light remains green (never turns red to indicate charging). I reset LCD to default just to make sure it want settings issue. Any ideas? I tried two different chargers as we ha e two of these bikes. When I remove battery and plug in to charger, 3 green dot lights turn on only when plugged in.