Video by @Houshmand Moarefi
Hey folks that are patiently, or impatiently, awaiting a shipping notice or bike, please read this. Based on our experience with this since 2015, here is what you can expect: PLUS, the Pandemic has a huge affect on deliveries with overcapacity UPS capabilities.
As containers arrive in LA, UPS take possession and gets them processed through customs. There are hundreds of bikes per container, and probably a dozen containers. As each container is opened, UPS will mark them as received and you may get a notice with an expected delivery date (either from UPS or Sondors). This does not necessarily mean that it is on a truck yet or has left the facility The bikes are shipped by truck, not air. Once it leaves LA you may not get any update for days as the truck works it's way to your regional or local hub where it will be offloaded and scanned again. Not getting an update for a few days is normal. You will sometimes get a planned delivery notice once it gets to your local UPS. However, sometimes it just shows on your doorstep. Sometimes it shows up on your doorstep when the tracking shows that it's still in LA. It's quite inconsistent, and nobody should panic. If you get a notice, be patient. It can take more than 2 weeks to get to you depending on how fast they empty the containers and when they find space in a truck, how long the drive is, etc. Signing up for UPS My Choice might give you more info, but sometimes not. Whatever you do, don't start bombarding Sondors with emails about "where is my bike" yet. They have probably opened 1 of a dozen containers so far and are working through things over the next couple of weeks We all know there's a huge shipment of bikes coming. Thousands of bikes. I can feel the excitement, or maybe it's just me lol. But anyway I can feel the pressure building. We don't mind you posting your delivery notice, but please don't post your tracking number. Just black that part out, and you're good to go. You don't want anyone the be able to reroute your delivery to my house do you? Moderators will delete all posts we see with tracking numbers. If you have ordered or already got your Sondors eBike - please login or register and pin yourself to the member map: https://sondorsforum.com/membermap/
If you have not received your bike yet and still want a test ride or meet Storm Sondors? Check out this Event:
Feel free to post your unpacked or still packed bike in this Gallery Section - We are looking forward to your pictures!
The Sondors Owner Forum is a great place to share information about your Sondors eBike. We have many available resources here, that may have great value for you. Take your time and read everything carefully. I would love to see you as an new member on the Owners Forum! Questions? Feel free to ask!
By Eddie Teboul
Hello everyone I am introducing myself.
Eddie in New York City near Chinatown, I received my Sondors Fold X two days ago and I am thrilled after riding it for one minute. I rode all day until 3 am and the battery was still showing more than half full. It’s a wonderful bike. My trouble is finding cool tech accessories such as front rack or basket. I really like the holding black system by Brompton allowing to clip all sorts of large baskets or even luggage. I wander if it would be possible to adapt it on the Sondors frame which was a missing two holes in order to make it work. Every other items for bikes are pretty standard and hurt the esthetic of the Sondors. Sondors can you please make such great accessories like Brompton or can you partner with them to adapt their invention to Sondors?
if anyone knows of cool design and practical systems for carrying stuff as well as maybe a passenger, please let me know, I am browsing amazon for hours of frustration.
Also, are there some straps that can be used to lift Sondors up the stairs with more ease? And could there be a place where in the frame a tracking device could be placed in discreetly for locating the bike if it’s stolen?
Special thanks to Marcia at Sondors who sent me the bike exactly on time.
ps: the package was missing a wheel nut or bolt plastic protector, I’m not sure where to get some.
Hi Sondors community!
My name is Roy, 30 years old and live in the Netherlands. I will use the bike for commute to work. Round trip is 20km (about 12 miles).
After debating back and forth I finally went ahead and bought myself a Fold Sport. Here in the Netherlands we have dedicated bike lanes that are overall in very good condition. So no need for suspension or fat tires. Ordered the bike on the 10th of may and recieved it yesterday 15th of may. Talking about a quick delivery !!
Very excited about recieving the package I cancelled all my plans for yesterday evening so I could start the assembly of the bike. With the help of the video's on the Sondors website this was a easy task to complete. In about an hour or so the bike's assembly was complete. Wow this bike looks even better IRL!!
In 1 of the video's they gave the tip that you should first charge the battery. This way it should be charged when you finished the assembly. Followed step by step the method to charge the battery. Saw the led indicator on the charger blink green,red,green,red a couple times. Left it in the charger and went ahead to assemble the bike. When the assembly was complete i checked the battery and the LED indicator was showing a solid green. Already charged? Came pre charged from the factory? Sweet!! After unplugging the charger step by step I went ahead and put the battery in my bike.
Turned the rocker switch on the battery to 'on' and powered up my LCD by holding the 'i' button in the middle on the controller. The excitement was real........ my first testride was about to happen......... Except on the top left of the LCD there was a blinking and empty battery indicator?!?!? How? I just charged it and the LED indicator was showing green = full battery? Since it was only on charge for about 1,5 hours or so I decided to but the battery back on the charger for another 3 hours. But unfortunatly when I tried it the 2nd time i was greeted by the same empty and blinking battery indicator? What a bummer!! Test drove the bike but there was no power. Not what I was expecting from my first E-bike!
I contacted the chat via the Sondors website and they adviced me to make a technical support ticket. So I went ahead and did that! I am sure this will be just a minor thing that can be fixed but it is a bit of a bummer!
DId any of you experienced the same issues? How did you get it solved? If someone has any sulutions on how to solve this I would like to hear about them.
Thanks in advance everyone.
P.s. sorry for my bad English grammar haha
My lcd has just died on my Fold sport from water damage I'm quite sure so this is my perfect opportunity to upgrade I have been looking at the 750w bafang rear hub motor and they say it will lace in 350w motor no problem but I have the 250w bafang rear hub motor. Will it fit? But first I want too upgrade the sondors lcd to the ktc3 25 amp and 25 amp controller and will wait till sondors have the 48v 14 amp available in Europe until i upgrade the motor as the 38v 8.8amp battery won't be powerful enough. Any suggestions or problems with my plan I would appreciate feed back