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Hey folks that are patiently, or impatiently, awaiting a shipping notice or bike, please read this. Based on our experience with this since 2015, here is what you can expect: UPDATE: With COVID-19, unfortunately, the experience of recent years can no longer be applied. Containers have become a scarce commodity. The disaster with the EVER GIVEN has not made it better. With the significant impact on the global world market, things are piling up in front of the ports. Simple processes like getting to port, unloading containers and reloading have become much much more time consuming than it usually is. We are sorry about this because we know how painful it is to have to wait longer for your new great bike. We are also just owners. Because (as you know) we are a forum for owners from owners. We also want your bike (especially the new models) to arrive as soon as possible, but we have no influence on that. Please contact the manufacturer support for the latest information regarding your delivery. But what we know for sure: the bikes are coming. even with all the covid impact. Thousands of bikes. I can feel the excitement, or maybe it's just me lol. But anyway I can feel the pressure building. We don't mind you posting your delivery notice, but please don't post your tracking number. Just black that part out, and you're good to go. You don't want anyone the be able to reroute your delivery to my house do you? Moderators will delete all posts we see with tracking numbers. If you have ordered or already got your Sondors eBike - please login or register and pin yourself to the member map: https://sondorsforum.com/membermap/ Feel free to post your unpacked or still packed bike in this Gallery Section - We are looking forward to your pictures! https://sondorsforum.com/gallery/category/3-unboxed-show-us-your-sondors-ebike/ The Sondors Owner Forum is a great place to share information about your Sondors eBike. We have many available resources here, that may have great value for you. Take your time and read everything carefully. I would love to see you as an new member on the Owners Forum! Questions? Feel free to ask!
Hi, So I ordered a black THIN chain drive back in February through Indiegogo. I got a notice from UPS on June 20th that the ordered was processed and ready for UPS, and that it was estimated that I would receive my bike on June 22nd. Well that date came and went and every time I've checked my tracking number through UPS the status is still the same... which is that my order is processed and ready for shipment. What that means is that Sondors has created the shipping label through UPS but UPS does not have my package for shipment... so this is not a UPS problem whatsoever. For the first few days I figured there was just some slight delay... but now it's been two weeks and still no status change, which leads me to believe there was some sort of mixup or that Sondors shipped my bike to someone else. I've tried emailing Sondors at firstname.lastname@example.org but the only response I've gotten is their autoreply and a link to their FAQ page (which does not address my issue). Just to be clear... I know for certain this is not a UPS issue as I already checked that all out. My questions.... - Has this happened to anyone, and if so, what happened? - Anyone know how to actually get in touch with Sondors about an issue like this? - Are there others out there who bought their bike back in Feb. who still haven't received it yet? Gotta say I'm pretty darn frustrated, mostly due to how non-existant their customer service is. Any advice would be super welcome!
Welcome to the Sondors Owner Forum. I will tell you some important information for your new KickStarter Sondors eBike. Lets start: 0. If UPS tells you the wrong color options on the tracking site Just don’t panic. We’ve been told by a Sondors insider that there was a glitch in the UPS notice creation but that the RIGHT bikes will be arriving. 1. Assemble your new eBike If you need an instruction or help: 2. After your first test ride Write down your serial. It’s located on the left side of the crank housing if you have a aluminum frame. If you don’T have a aluminum frame its located around the steering head. Sondors doesn’t keep track of these numbers, so it’s up to you to do so. (On the IGG bikes the number is also located around the steering head) 2.1 Bike Lock. Get a good one (or two) Just don’t use cable locks, they are really very easy to cut. (There are already stolen Sondors eBikes only secured with cable lock) Get at least a Level 10 Bike Lock. You should spend around 10% of your bike costs for the bike security. Lock your bike with the frame. If you only lock your tire, the thief can remove the tire and take without it. I have two locks. The first which is used on the back tire is a ABUS Bordo Big 6000 (foldable lock) with 120cm length (Level 10). The second is a standard chain lock for the front tire. Just to make the bike for a thief so unattractive as possible. 3. LCD You want to upgrade your bike with an awesome LCD? If you buy it from an vendor (so not the official from Sondors). It will not work. You have to change the Controller also. 3.1 Some nice to have links: LCD for Sondors eBike (not compatible with KS Bikes without changing controller) Controller for Sondors eBike - 20A (recommended) | 25A More Accessories / Replacements: https://sondorsforum.com/forum/6-sondors-ebike-accessories/ 4. The Map Please take a minute to pin yourself on our owners map. No need to pin your exact location, just somewhere close by is fine. If you haven’t already seen our map get ready for an amazing sight. 5. Technical Problem If you have a problem with your new awesome bike that has just arrived, please contact Sondors directly on this e-mail adress: email@example.com since you have a limited 30 Days warranty. But note: Answers can take very long (mostly up to 4 weeks) You can also create a topic in the “Q&A, Help & Troubleshooting” Category, but we cannot help you to get a replacement by Sondors. Have fun. You will love your new bike! You have a question? Comment below