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This summer I came across a potentially bad issue, the factory did not properly tighten the wires inside the battery holder. Only once while riding did my battery mysteriously cut out for a minute and seemed to work again for several rides. I was removing the battery one day (I don't normally do that) and noticed the wire seemed slightly loser than it should be. I unscrewed the small plate on the bottom of the battery holder and found this: Those are lock nuts and do not move on their own if tightened properly. They are immediately behind the two spring battery contacts in the battery holder. This thing has been rattling around and sparking up a storm for several rides! As you can see, it was partially melted from the added resistance and charring. I would encourage everyone to at least give the battery cables a little wiggle and listen for any looseness. If you are suspicious at all, you need to first remove the battery holder from the lower frame with the two alan screws, then use a small philips to remove the small connection cover. Also, you must put a pin or tiny screwdriver through the hole in the battery spring contact to prevent it from turning before attempting to tighten the hex screws for the wires. If your wire IS fried like mine, first remove it completely and clean off any charring with a wire brush. Make sure the two can't touch and short when back in the holder, add some electrical tape if necessary. Here's a quick video as well: IMG_2501.mov
A few months ago I moved across the country to New York. One thing I had to bring was my Sondors. It was tricky, but it arrived in fine condition. I charged the battery that first day and took the bike out for a ride around the new neighborhood. Afterwards, I put the bike in the garage and the battery on a shelf in the house. That's where they both sat for about a month. After that time I charged the battery again, put it into the bike, and nothing happened. No lights coming on (Besides those on the battery itself) and there's no power when I use the throttle or peddle the bike. If anyone has any idea what could have gone wrong here I would really appreciate it. I have a Sondors Original Fat Bike.