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Hi all, So my girlfriend has a Sondors (fat tire) that she got a few months ago. Since then, I've run into this issue twice: the prongs in the battery compartment get stuck. See image below. I ordered a replacement part after the first time it happened, but not that it's happened again, this is starting to feel a bit ridiculous. Is this a known issue with any known fixes? I can't keep repairing/replacing this part. Note: this is not my image, this is from another user's post. But this is exactly what I'm seeing on her bike.
Hi, So I ordered a black THIN chain drive back in February through Indiegogo. I got a notice from UPS on June 20th that the ordered was processed and ready for UPS, and that it was estimated that I would receive my bike on June 22nd. Well that date came and went and every time I've checked my tracking number through UPS the status is still the same... which is that my order is processed and ready for shipment. What that means is that Sondors has created the shipping label through UPS but UPS does not have my package for shipment... so this is not a UPS problem whatsoever. For the first fe