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About Me

Found 8 results

  1. Hi Sondors community! My name is Roy, 30 years old and live in the Netherlands. I will use the bike for commute to work. Round trip is 20km (about 12 miles). After debating back and forth I finally went ahead and bought myself a Fold Sport. Here in the Netherlands we have dedicated bike lanes that are overall in very good condition. So no need for suspension or fat tires. Ordered the bike on the 10th of may and recieved it yesterday 15th of may. Talking about a quick delivery !! Very excited about recieving the package I cancelled all my plans for yesterday evening so I could start the assembly of the bike. With the help of the video's on the Sondors website this was a easy task to complete. In about an hour or so the bike's assembly was complete. Wow this bike looks even better IRL!! In 1 of the video's they gave the tip that you should first charge the battery. This way it should be charged when you finished the assembly. Followed step by step the method to charge the battery. Saw the led indicator on the charger blink green,red,green,red a couple times. Left it in the charger and went ahead to assemble the bike. When the assembly was complete i checked the battery and the LED indicator was showing a solid green. Already charged? Came pre charged from the factory? Sweet!! After unplugging the charger step by step I went ahead and put the battery in my bike. Turned the rocker switch on the battery to 'on' and powered up my LCD by holding the 'i' button in the middle on the controller. The excitement was real........ my first testride was about to happen......... Except on the top left of the LCD there was a blinking and empty battery indicator?!?!? How? I just charged it and the LED indicator was showing green = full battery? Since it was only on charge for about 1,5 hours or so I decided to but the battery back on the charger for another 3 hours. But unfortunatly when I tried it the 2nd time i was greeted by the same empty and blinking battery indicator? What a bummer!! Test drove the bike but there was no power. Not what I was expecting from my first E-bike! I contacted the chat via the Sondors website and they adviced me to make a technical support ticket. So I went ahead and did that! I am sure this will be just a minor thing that can be fixed but it is a bit of a bummer! DId any of you experienced the same issues? How did you get it solved? If someone has any sulutions on how to solve this I would like to hear about them. Thanks in advance everyone. Kind regards, Roy P.s. sorry for my bad English grammar haha
  2. I got home after a ride 2 days ago and my battery was down to 20% so I plugged it in to charge but the charger light stayed green and the battery was not taking a charge? I contacted Sondors tech service ( Sean ) and he emailed me back that it was probably a blown fuse in the battery. A 90% chance that was the issue he said. Has anyone checked and or replaced the battery fuse on their Fold X ?? I am pretty handy with electrical fixes so if it is not too difficult or VOIDS the warranty I am glad to do it myself and save the time involved with shipping the battery & charger in for service. Any feedback on this would be much appreciated. Felipe in B’ham
  3. I have owned a Sondors Thin for 24 hours after 6 months of thinking about it and 3 months of waiting for delivery. Assembled,plugged battery in (green light). They charged it at the factory? Thanks! Twenty fun miles later the battery won't charge and I am deep in buyer 's remorse. What should I do? Green light but the battery is down to one bar.
  4. I would like to confirm if the attached is the right charger for a Sondors Original (fat bike) from Oct 2015. I haven't used the bike at all and parts were lost/misplaced when I moved. Any help/insight would be much appreciated.
  5. Hi there, I hadn't used my sondors thin bike for about 3 months, and when I went back to charge it, the plug sparked when I put it in the battery, and will not charge. I bought a replacement charger, (not a sondors official charger but a charger with similar specs) but it will not recharge. The battery still holds charge from when I had charged it prior to the 3 months, but will not accumulate charge now. Any suggestions? Should I purchase a sondors official charger? Or is it a battery issue? Thanks! Edit: After checking the fuse, its seems to be still intact. Any ideas?
  6. Sondors Fold Charger Not Working Just received the Fold and after four or five days we have gone to charge it for the first time and it will not charge. Charging with the battery off the bike. The charger light is always green even though the batter is depleted (shows one bar on the LCD display). Any ideas? Thanks in advance
  7. Sondors Fold in Salt Lake City So we received our Sondors Fold and had a great first week riding it. However our charger appears to be faulty. Sondors support has been great and quick to act but a replacement will not be here before Monday when my kid was really hoping to ride her new bike to the first day of school. So my question is, are there any other Fold owners in Salt Lake City who might let us charge her battery for a couple of hours this weekend? Thanks in advance for any consideration. Kinslow
  8. How long should I expect to wait to receive a battery charger ordered from Sondors site?
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