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  1. Battery on 2019 Sondors Step will not charge. I plug the charger into it and charger light remains green (never turns red to indicate charging). I reset LCD to default just to make sure it want settings issue. Any ideas? I tried two different chargers as we ha e two of these bikes. When I remove battery and plug in to charger, 3 green dot lights turn on only when plugged in.
  2. I am unable to turn the battery key that came with my Sondor's. See the linked video. Would welcome advice on what might be wrong and/or how to remedy the situation. https://photos.app.goo.gl/skTzajQQiRNPdMDj8
  3. It's been a month or so since the battery failed on my wife's Step. The new one is growing stronger with each cycle. So happy with both our Sondors. Again a thank you to the service techs and Reddy who helped me out.
  4. Commute to and from work... haul propane gas water & groceries uphill for my dry off grid cabin... Year round... In Alaska. Thank you Sondors... Amazing vehicle... Bravo!
  5. Greeting Sondors fans and owners, This is a great place to learn about my Sondors Step. Thanks to all for sharing your knowledge and experience. I will try to chip in whenever I feel I have valid information. Purchased this bike for physical therapy. I am a new Sondors Step owner from upstate New York. My first thought was to get the most powerful ebike I could. Second thought, what if I didn't like it? I had not owned a bicycle in 15 years. Decided to buy a lower cost ebike just to see what it was like, and if ebiking was really for me I could always upgrade. Sondors Step only
  6. Hi Sondors community! My name is Roy, 30 years old and live in the Netherlands. I will use the bike for commute to work. Round trip is 20km (about 12 miles). After debating back and forth I finally went ahead and bought myself a Fold Sport. Here in the Netherlands we have dedicated bike lanes that are overall in very good condition. So no need for suspension or fat tires. Ordered the bike on the 10th of may and recieved it yesterday 15th of may. Talking about a quick delivery !! Very excited about recieving the package I cancelled all my plans for yesterday evening so I could
  7. Hi everyone, Apologies if this has been asked before but while searching on the forum I couldn't find that specific info for my setup. I'm about to order a new battery as I'll soon be working "far away" from where I live. I have a fat Sondors 2015 with the 250w stock motor and a Storm Hot Rod 25amp controller from Luna Cycle. I want essentially to increase my range, but I wouldn't mind a bit of extra power as long as that doesn't hurt the motor. So my question is, am I better off buying a 36v battery with 17 or 20am, or would it be fine to buy a 48v 20ah as per the link below ? I'm thin
  8. I got home after a ride 2 days ago and my battery was down to 20% so I plugged it in to charge but the charger light stayed green and the battery was not taking a charge? I contacted Sondors tech service ( Sean ) and he emailed me back that it was probably a blown fuse in the battery. A 90% chance that was the issue he said. Has anyone checked and or replaced the battery fuse on their Fold X ?? I am pretty handy with electrical fixes so if it is not too difficult or VOIDS the warranty I am glad to do it myself and save the time involved with shipping the battery & charger in for service
  9. In LA area. Cant mail. Collect only 4 no. Bottle batteries 14ah 36v. One year old. 4 of them 2 sondors 2 luna highest output Paid 1400$. Will take 1000$. Will split But not selling one by one. 2 or 4 at a time only
  10. So I decided to go for a 52v upgrade on my Sondors Thin using the Luna Cycles 52V TRIANGLE PANASONIC GA 18650 14AH HIGH POWER AND LONG RANGE battery. I carefully measured and I thought I could just barely get it in to my Sondors Thin if I took out the bumpers for the stock battery and some of the cable guides. I got the battery and even after looking it I thought it would work (see attached photos). I used a Dremel to take out the bumpers that were in there and most of the cable guides in the top right. The battery looks like it was made for the box, dimensionally it fits like a glove, but (an
  11. I have owned a Sondors Thin for 24 hours after 6 months of thinking about it and 3 months of waiting for delivery. Assembled,plugged battery in (green light). They charged it at the factory? Thanks! Twenty fun miles later the battery won't charge and I am deep in buyer 's remorse. What should I do? Green light but the battery is down to one bar.
  12. Hi all, I thought I would share some of my findings regarding Luna's KT-LCD3 and P5 - Power Monitoring Mode. I have the basic Thin with an upgraded screen and controller from Luna Cycle. Once hooked up, I notice that the battery level on the screen did not match the battery level that's on the battery. Once down to 0 level on the screen, I can see there's still some power left on the battery. So here's what I found. If you get to the P5 function on the screen, you'll find that you can change the setting from 0 to 12. For the Thin, I've seen 5 as a default. So off for a ride I g
  13. You may have seen some ads here for the product "Booster Battery" for the SONDORS eBikes. We highly warn against these batteries they are really dangerous. Connecting two different batteries together may/will cause the weaker battery to drain first to the point where voltage becomes zero, at this point the battery will be damaged forever with no way to repair it. That may be fine for some of you but, here comes the dangerous part. The larger battery will continue to draw from the weaker battery which have already been exhausted and it will get extremly hot - a extremly hot and exhausted
  14. Hi there, I have had my Sondors Thin for 6 or 7 months. Recently I have noticed the battery is not holding a charge like it used to. Wondering if anyone knows what I should expect. Previously a full charge would get me to work and back twice before needing a charge. I could charge it up and leave it for 2-3 days and then take it to work again. Now it seems if I leave it without charging for more than a day the battery will go down to no charge (from full) without riding it. I always follow the charging instructions. When I do leave it over the weekend I leave the battery
  15. I would like to confirm if the attached is the right charger for a Sondors Original (fat bike) from Oct 2015. I haven't used the bike at all and parts were lost/misplaced when I moved. Any help/insight would be much appreciated.
  16. Can stock controller handle 48V? Can the stock controller handle a 48V battery? I guess fully-charged it can get as high as 54V. What would happen if a 48V battery was installed without changing the stock controller? Would the controller melt? Short out? Put out a motor sine wave that's clipped? Ruin the motor? Or would it handle it and there would be no problems? Has anyone tried this?
  17. Living way out in the suburbs, I need more range to get anywhere fun in this town. I decided to chuck the little 8.8 ah bottle battery, and install a triangle battery, and while I'm at it, why not over volt it to 48v? You can find these triangles in different ah ratings. 20 ah would probably be more than enough for most people, but I opted for the 30 ah 48v. Physical size is exactly the same whether 20, 25, or 30 ah. Right off the bat, your biggest obstacle is relocating the controller, which will be in the way. I decided to mount mine on the seat post tube, between the seat post and the
  18. I have had my Sondors Thin for about a year now & use it daily to get to work/home. I started noticing the bike was having trouble staying at full speed when the battery was running low a few months ago, it would keep me running at 19 instead of the full 20 when the battery was at about a quarter charge left(one bar on the screens battery indicator). Since then it has gotten progressively worse and is now down to only holding me at 16 with a low battery, when the battery is full the bike performs like it did straight out of the box but only for the first quarter of the battery or so. I
  19. The purpose of this thread is to display the various parts of the Sondors Original electric bicycle. These diagrams are meant to annotate all parts on the Sondors Original ebike with an eye towards defining terms for the complete beginner. Have a suggestion for improvement? Post a question in the forum so all can see and contribute. This thread is a reference work that is closed to replies to keep it tidy. Try clicking on an image and bring it up in a new window. These started out life as high resolution images and can be seen larger in their native format. The Frame Here we
  20. This information applies to: SONDORS Thin eBike (all variants), SONDORS Fat eBike (all variants), SONDORS Fold eBike (all variants) and SONDORS X (all variants) Great, you've got your new SONDORS electric bike. But you cannot find the keys for the battery? Don't panic! Here are two possible locations: In the Battery/Controller case, between battery or controller or In the foam packaging of the battery Didn't find them? Please carefully search in the shipping box / shipping material. They are not big so you could overlook them quickly! You searched for the keys i
  21. Hi there, I hadn't used my sondors thin bike for about 3 months, and when I went back to charge it, the plug sparked when I put it in the battery, and will not charge. I bought a replacement charger, (not a sondors official charger but a charger with similar specs) but it will not recharge. The battery still holds charge from when I had charged it prior to the 3 months, but will not accumulate charge now. Any suggestions? Should I purchase a sondors official charger? Or is it a battery issue? Thanks! Edit: After checking the fuse, its seems to be still intact. Any ideas?
  22. This summer I came across a potentially bad issue, the factory did not properly tighten the wires inside the battery holder. Only once while riding did my battery mysteriously cut out for a minute and seemed to work again for several rides. I was removing the battery one day (I don't normally do that) and noticed the wire seemed slightly loser than it should be. I unscrewed the small plate on the bottom of the battery holder and found this: Those are lock nuts and do not move on their own if tightened properly. They are immediately behind the two spring battery contacts in th
  23. I am really confused about the specific instructions required for charging the thin. I am very curious about why the charging requirements are so strict and what is at risk for failure if the process is not followed. First, it is very important to turn off the battery switch before charging. Well I forgot to do just that, my charger is hot and the battery didn't charge. Did I cause damage? What is actually being electronically switched within the battery enclosure? Second, it is important to plug in the charger to AC only AFTER the bike has it's DC jack plugged in. I
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