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SamCR last won the day on May 30 2019

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  1. Hi REDDY, Thanks for the tips and the Battery Voltage table. FYI, my Sondors X has an upgraded 25 Amp controller, so the two are fairly similar. I fully charged both batteries, X battery read 53.6V and XS battery read 53.2V, so seems that test is good. I swapped the two batteries and rode both bikes with my wife. We did 14 miles with no problems. The XS battery was down one to 50.1V, so again seems about right. X battery was a little better, but my extra 50 lb body weight probably accounted for that. The next day I put the XS battery back in the XS bike and rode it hard (lots of hills with little pedal assistance). When I got to 20.4 miles total it cut out and I got the following error: Error Code 24, Fault with motor hall sensor inside. After a while with starting throwing Error Code 22, Fault with throttle. A while later it came back OK and I was able to ride home. This failure is not exactly the same as the previous failure in that everything seems to go dead (no error codes, no power to display. Regardless, I have a problem to fix. To me it seems that the battery is OK (good since I am not excited about spending $400 on a new battery) but I have an intermittent fault. Is the main problem the motor hall sensor? Is the fault with throttle (Error code 22) just a resultant fault? How do I fix the hall sensor? Where do I but the parts? I recall posts from some time back talking about this but cannot find them. Any help you can provide is much appreciated. Thanks, SamCR
  2. I have a Sondors XS (48V triangle battery) and the battery dies quickly after about 10 miles of riding and after being fully charged. The bars on the display quickly disappear. My Sondors X with the same battery is good for 30+ miles and smoothly discharges as you use it. Seems like the battery is dying, but are there any other faults that can lead to this symptom? I guess I can simply swap batteries between my 2 bikes to prove it.
  3. Thanks Reddy and Andi, extremely useful. Now all I need is the admin password for the XS. I get my correct upgrade kit (color LCD and 25A controller) for my X this week. This manual will be applicable to that as well since they are identical LCDs. I hope the admin password that Charlie passed on (1665) will give me access to the X upgrade LCD. Interestingly, the PAS settings for the XS LCD seem different than for the upgrade kit. That PAS settings for the XS are very close to what I would set them (from the power meter, I am estimate 1-15%, 2-30%, 3-50%, 4-70%, 5-95%). The X upgrade color LCD (during the short time I had the wrong single speed one) seemed to have started at around 1-40%. I'll update this forum when I get my upgrade kit and XS password.
  4. Charlie, Where did you get this info from? Doesn’t seem to work on my new XS.
  5. Ronnie, the wait is worth it. It is awesome! I went for a good ride today and it was way better than my X. You will have fund with it in Canada. I think it would be great in the snow too. All the best. ... Sam
  6. To give you an idea of timing for these limited special runs, I ordered my XS (the first batch made available) on August 20, 2018. It arrived yesterday January 3, 2019. So 4+ months. That is a long long wait, so be patient! Also, I had to pay for mine in full up front. It is worth the wait.
  7. My Sondors XS finally arrived yesterday (after more than 4 months of waiting) and I have assembled and taken for a test ride. I already own a Sondors X so I can make a good comparison to the XS. Actually, the XS is my wife's bike as we want to ride together (especially beach rides), but I am sure she'll allow me to ride it from time to time. Comments/thoughts below: Positive differences to X version: Well built, better quality than the X. Bolts tightened correctly, brake pads in correct location, wheel alignment good. 750W motor is very nice for steep hills Hydraulic brakes are excellent, very good sensitivity Front suspension is much better than X suspension, and adjustable The gel seat and shock absorbing post is a very nice surprise Can't yet comment on the color LCD, so far, same information only color. USB port is good (but not sure what I'll use it for) Better set of tools provided for assembly. Areas for improvement by Sondors: No info on hydraulic brakes adjustment No instructions at all provided for LCD. Need a video on this soon. Reddy stated he was trying to track down the full user manual in another post. This will be very useful. Need an admin PIN to make parameter changes, Sondors does not provide this. Someone had posted 1665 as the PIN, does not work for mine. Sondors, please stop treating owners like idiots. I want to make parameter adjustments for my style of riding, I will take full responsibility for any problems that arise from making these changes. Please empower me to make these changes. And please ask your support staff to not say how dangerous it is to make any changes, yes you need to know what you are doing, but it is not dangerous. I use my bike to ride through rugged canyon trails with my buddies on their Santa Cruz and Nordic bikes. The fat tires and low center of gravity due to heavy battery and electric motor provides very good stability on rocky and sandy surfaces. Using the throttle to give a preemptive boost is a huge advantage. However, I don't want it to be a poor version of an electric motorcycle, I want to pedal and do a full work out so I need to be able to adjust the pedal assist to just compensate for the extra weight due to large battery and friction due to fat tires. I find 75W of assistance makes the bike feel like a regular pedal bike on a flat hard surface, 150W on slight hills. Beyond that I use the additional assistance to top me up while going up steep hills. If I rode 3 times a week, I wouldn't need assistance as I would be fit enough, but I don't ride often enough to get bike fit, so that is why I have an electric bike. For this purpose, Sondors is excellent. I get to ride with the experienced riders and not hold them up. I look forward to taking the XS on a rugged canyon trail soon.
  8. Thanks Reddy, I’ll pay 3 x the price and get it direct from Sondors. Really appreciate your expert help. Thanks
  9. Found the problem. A pin on the throttle connector was bent over. I was unable to straighten it, so need a new throttle. Is this the correct replacement for the Sondors X? https://www.aliexpress.com/store/product/Right-Left-thumb-throttle-for-Bafang-8fun-BBS01-02-03-electric-bicycle-motor-kit/904105_32755149120.html?gps-id=5298742&scm=1007.14677.110221.0&scm_id=1007.14677.110221.0&scm-url=1007.14677.110221.0&pvid=2b29236e-0a00-434c-9738-3818cb5c2ff0&spm=a2g1y.promotion-20181111.promoteRecommendProducts_6161770.0 The Bafang 500W motor has the following written on it: BF RMG06 48V500W (11) 26-1709250116 - 6 Thanks
  10. Update, it has now thrown an error code No.22, Throttle Abnormality. Could the wrong controller have fried the throttle in some way?
  11. Hi, I purchased a new color LCD/25A controller for my Sondors X but it had no throttle function as I inadvertently purchased a single speed unit. I returned this to Sondors and re-installed the old original unit. It now does not work. My LCD comes live, I can change the pedal assist level but the motor is not working at all. The motor is not providing any assistance when I pedal or when I use the throttle. The battery is fully charged and there are no error codes displayed. I have checked all the electrical connections. Can someone please guide me with basic trouble shooting. Thanks for your help.
  12. Thanks. Also, it now needs an admin password to get into the "advanced" settings. Anyone know what this admin password is?
  13. Hi Reddy kW, this is not the correct LCD screen model. I have purchased a controller/LCD upgrade for my Sondors X which I believe is the same one as the Sondors XS (I will receive my new XS very soon). The new screen is portrait oriented rather than landscape as the KT3 is and has many more features as well as a color display. Do you know the model of this LCD screen? Please see attached scan from Sondors basic user manual. Do you have access to the user manual? Scan Dec 26, 2018 at 12_53 PM.pdf
  14. Hi, I purchased a new Sondors XS when it was first released (still don’t have it, end December I’m told). Also purchased a recently promoted LCD/controller upgrade for my existing Sondors X. Questions: 1) are they the same LCD? 2) what model of LCD are they? 3) please send the link to the user manual I am eager to reconfigure the settings as soon as I get these so having this info on hand will help me. thanks SamCR
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