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Everything posted by Andi

  1. Hi Martin, nice to have you on the forum! If you encounter problems feel free to reach ask. Great looking bike, don't forget to secure it properly! Andi
  2. Andi

    Happy New Year

    Happy New Year :)
  3. This information applies to all SONDORS eBikes shipped after December 2017: Here is the setup manual for the new SONDORS LCD - According to Storm this is the new model for all bikes shipping from now on. Users Manual-KD51C-KDS.pdf (you need to be logged in to access this file) Got the old LCD display? Check out this topic:
  4. Tires, Tubes, etc... http://www.bikeman.com/TR0360.html?utm_source=GoogleBase&utm_medium=GoogleBase&utm_campaign=GoogleBase&gclid=Cj0KCQiA8f_eBRDcARIsAEKwRGfKdElSYFEPPK7yZr15-lT0aEbSKQZhCgeZbrWwA5VHdowzBKr33GwaAllPEALw_wcB http://store.sondorsforum.com/collections/accessories https://www.fattirebikeparts.com/index.php/extreme-fat-tire-bike-parts-and-components-online-store/fat-tires-fat-tire-tubes-for-fat-tire-bikes/xtreme-patented-skull-pattern-fat-tires-detail http://www.ebay.com/itm/2PAK-Sunlite-Vee-Crusher-26-x-3-5-Wire-Bead-Fat-Bike-Tires-Black-fit-Speedster/371308581884 https://www.walmart.com/ip/2-Vee-Rubber-26x4-7-Mission-Command-Pair-Fat-Tires-Folding-Bead-Silica-Compound/320476468?wmlspartner=wlpa&selectedSellerId=10232&adid=22222222227144302754&wl0=&wl1=g&wl2=t&wl3=253414499279&wl4=pla-416990220389&wl5=200623&wl6=&wl7=&wl8=&wl9=pla&wl10=117446822&wl11=online&wl12=320476468&wl13=&veh=sem http://www.treefortbikes.com/product/333222416140/1528/Vee-Tire-Co-Mission-Command.html?utm_source=google&utm_medium=cpc&adpos=1o1&scid=scplp333222416140&sc_intid=333222416140&gclid=CjwKCAjwnLjVBRAdEiwAKSGPI3b8STHe_0gtM0A8M1T7OP6416l5nf3LxDu_3ys3U1S7Qu1H4b4A-BoC-BkQAvD_BwE Mr. Tuffy tire protectors http://www.ebay.com/itm/MR-TUFFY-XL-SERIES-Fat-Bike-3XL-26-29x3-1-4-0-Tire-Guard-Liner-Tan-Pair-/301842802164 Studded Tires http://www.aliexpress.com/item/26x4-9-Studded-Tyres-for-Chaoyang-for-sondors-ebike-fat-bike-tire/32597372847.html Fat Tire Rim Strips http://www.amazon.com/Fat-Bike-Rim-Strips-yellow/dp/B01AJFEB32/ http://store.sondorsforum.com/accessories/products/fat-bike-low-profile-street-tire?variant=5690083587 MAXXUS Mammoth Fat Tire http://www.ebay.com/itm/272084778558 VEE Rubber Tube 26"x4.00 (will also fit to 4.9) http://www.niagaracycle.com/categories/vee-rubber-26x4-00-av-26-fat-bike-av-26x4-0
  5. It's important to secure your Sondors THIN or Fat eBike, here are some Locks recommendations: Please note: Cable Locks are considered as unsafe, we already have stolen Sondors eBikes which were secured with a cable lock! The Club UTL800 Utility Lock The Club UTL800 Utility Lock is a part of The Club line of quality products by Winner International. Many Sondors Owners are using this particular Lock and recommend it. Buy now: on Amazon.com on ebay.com Abus Bordo BIG 6000 (Foldable Lock) The Bordo Folding locks feature a linked construction to provide maximum flexibility to secure to racks, fence posts, signs, etc. Compact design offers many frame mounting possibilities. Coating to prevent damage of the bicycle's paint - ABUS Premium cylinder for maximum picking protection. Buy now: on Amazon.com on ebay.com Kryptonite 999492 Black 14mm x 60" (1415) Extreme motorcycle and scooter security for the highest theft locations. 12mm six sided chain links made of 3t hardened manganese steel for maximum strength. Durable protective nylon cover with hook and loop fasteners to hold in place. Buy now: on Amazon.com Do you recommend or know another lock? Tell us!
  6. Hi Henrik, Andi here. Please write me a PM with all details. What exactly is not working? Any error codes or anything similar? Where did you bought it? SONDORS does not have a store in holland. Your Order Number if you have any e-Mail address anything else you might think is useful I'm sure we can fastly get you back on track.
  7. Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the values are for 48V batteries: VOL1: 41.2 VOL2: 43.7 VOL3: 46.8 VOL4: 49.9 VOL5: 53 hold the “i” button to confirm and then return to the previous menu.
  8. Guys are we talking about 7Speed bikes?
  9. Racks, Bags, Baskets http://www.modernbike.com/topeak-mtx-quicktrack-bicycle-racks-bags-and-baskets http://www.ebay.com/itm/171955210815 http://www.amazon.com/gp/product/B001NGF6AY http://www.kmart.com/bike-pakrak-clip-on-commuter-bag-and-carrier/p-080V007160398000P http://www.factorystore.si/topeak-prtljaznik-os-s-kljucavnico-z-vzm?___store=b2c_en http://www.amazon.com/Thule-982XT-Frame-Adapter/dp/B004KZS5GW/ http://store.sondorsforum.com/products/rear-rack-bag http://www.amazon.com/gp/product/B00B135SSE Fuel Tank type bag http://www.ebay.com/itm/Topeak-Fuel-Tank-Top-Tube-Frame-Bag-Large-/121831123136 Retro Rear Carrier Example mount on Sondors eBike: Green | on Amazon.com (cheapest) Chrome | on Amazon.com Blue | on chubbysbikes.com - on Amazon.com Black | on Amazon.com THIN Rack: Ibera PakRak IB-RA5
  10. SONDORS informiert über Auslieferungen eigentlich nur per UPS - wenn wirklich alles zusammenspielt, kriegst du auch eine von SONDORS oft aber deutlich verzögerter als die von UPS.
  11. Hey folks that are patiently, or impatiently, awaiting a shipping notice or bike, please read this. Based on our experience with this in 2015, here is what you can expect: As containers arrive in LA, UPS take possession and gets them processed through customs. There are hundreds of bikes per container, and probably a dozen containers. As each container is opened, UPS will mark them as received and you may get a notice with an expected delivery date (either from UPS or Sondors). This does not necessarily mean that it is on a truck yet or has left the facility The bikes are shipped by truck, not air. Once it leaves LA you may not get any update for days as the truck works it's way to your regional or local hub where it will be offloaded and scanned again. Not getting an update for a few days is normal. You will sometimes get a planned delivery notice once it gets to your local UPS. However, sometimes it just shows on your doorstep. Sometimes it shows up on your doorstep when the tracking shows that it's still in LA. It's quite inconsistent, and nobody should panic. If you get a notice, be patient. It can take more than 2 weeks to get to you depending on how fast they empty the containers and when they find space in a truck, how long the drive is, etc. Signing up for UPS My Choice might give you more info, but sometimes not. Whatever you do, don't start bombarding Sondors with emails about "where is my bike" yet. They have probably opened 1 of a dozen containers so far and are working through things over the next couple of weeks We all know there's a huge shipment of bikes coming. Thousands of bikes. I can feel the excitement, or maybe it's just me lol. But anyway I can feel the pressure building. We don't mind you posting your delivery notice, but please don't post your tracking number. Just black that part out, and you're good to go. You don't want anyone the be able to reroute your delivery to my house do you? Moderators will delete all posts we see with tracking numbers. If you have ordered or already got your Sondors eBike - please login or register and pin yourself to the member map: https://sondorsforum.com/membermap/ If you have not received your bike yet and still want a test ride or meet Storm Sondors? Check out this Event: Feel free to post your unpacked or still packed bike in this Gallery Section - We are looking forward to your pictures! https://sondorsforum.com/gallery/category/3-unboxed-show-us-your-sondors-ebike/ The Sondors Owner Forum is a great place to share information about your Sondors eBike. We have many available resources here, that may have great value for you. Take your time and read everything carefully. I would love to see you as an new member on the Owners Forum! Questions? Feel free to ask!
  12. Andi

    Bafang 750w rear hub magnets

    Hi @Sune, looks like the only way to get the magnets is to source them from an old motor
  13. For 2018’s midyear thank you and message to our amazing community, we’d like to take a moment to reflect on how far we’ve come and how fast we’re moving. Storm is excited, and he's feeling the sting... Save the Bees, Ride a SONDORS. Get your SONDORS —> sondors.com
  14. @Lee Love - here would be an instruction on how to get into it: admin note: restored from June 10
  15. What was wrong - long story short: LCD was configured for 48V eBike, but got delivered with an 36V eBike. Voltage settings needed to be adjusted to restore functionality. Solution: Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. Please verify that the display shows you "VOL 1" with 31.5 like in the image below. If this is not the case please adjust it to 31.5.  To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the other values are: VOL2: 33.6 (=30% Charge leftover) VOL3: 36.0 (=55%) VOL4: 38.4 (=70%) VOL5: 40.8 (=100%) hold the “i” button to confirm and then return to the previous menu. This will resolve the issue, if it does not for you - feel free to create a new topic describing your exact issue.
  16. Hi Uwe, Reddy kann kein Deutsch, und liest wohl mit Google Translator mit. Musst ihm verzeihen wenn ers wohl durch die Übersetzung falsch verstanden hat. In ganz seltenen Fällen kommt der Support aufs Forum um sich Anleitungen zu Sachen zu besorgen um die im Chat zu teilen. Ich lasse hin und wieder Sachen eskalieren wenn es notwendig ist da ich direkten Kontakt zu den entsprechenden Leuten habe, aber nur wenns notwendig ist. Bei dir ist es nur Zufall:) VG
  17. Nein, liest er nicht. Auch die Deutsche Facebookseite wird von jemandem gemanaged der nur indirekt zu SONDORS gehört. Offizieller Support könnt Ihr unter support@sondors.com anfordern. Habe mein Fahrrad im Januar gekriegt, und kurz darauf wurde es schon von einer abgeschlossenen Garage geklaut, also passts aufs Bike auf sobald ihrs habt:)
  18. If you have a LCD Cap, disconnect the LCD and connect the LCD Cap. Power up the bike if possible and see if it works. Andi
  19. Hi @Marco Lam I've split your and Reddys post into a new topic as it had nothing to do with the old one(+it was from 2016...). Please contact SONDORS as Reddy said via chat or support@sondors.com. They surely will help you to resolve the issue quickly as the bike is pretty new and has a 30-day-warranty. If you've done nothing wrong and it's just a bad battery you should get a free replacement in a short period of time (4-12 Weeks) As this forum isn't official, we have no access to customer data or are able to do stuff in the name of SONDORS. This is also stated in the registration terms which you have accepted: If you have more questions, or problems getting in touch with SONDORS feel free to write here. Andi Community Manager Administration Sondors Owner Forum
  20. Andi

    LCD error 30 solved

    Great to hear @Senegal!
  21. Hi @Ralf Honsberg it is sometimes hidden, I don't know the reason why but sometimes it does that and reappears within couple of days. Currently it looks like it's back: Andi
  22. Servus Ralf, Andi hier. Ich bin einer der 4 Administratoren der SONDORS Gruppen und dem Forum hier. Wie @Reddy Kilowatt schon geschrieben hat, ist das komplett normal. Wenn du eine offizielle Antwort möchtest empfehle ich dir den Chat, der ist Abends ganz gut auf der sondors.com Webseite erreichbar. Die Bikes werden bei Bestellung (bzw. bei Abschluss der Vorbestellungen) in Produktion gegeben, mit Lieferung per Schiff von China aus in die Niederlande und von da an per Bodenfracht (da Luftfracht aufgrund Batterie nicht möglich ist) per UPS an deine Adresse zugestellt. Das kann gut und gern länger dauern und ist leider sehr anfällig für Verzögerungen. Also Geduld haben und sich freuen wenns ankommt. Bei Fragen stehen wir dir hier in englischer Sprache gerne zur Verfügung, sicherlich mit einer schnelleren Antwortzeit als von der offiziellen Seite her. Grüße / All the best Andi Community Manager Administration Sondors Owner Forum
  23. You may have seen some ads here for the product "Booster Battery" for the SONDORS eBikes. We highly warn against these batteries they are really dangerous. Connecting two different batteries together may/will cause the weaker battery to drain first to the point where voltage becomes zero, at this point the battery will be damaged forever with no way to repair it. That may be fine for some of you but, here comes the dangerous part. The larger battery will continue to draw from the weaker battery which have already been exhausted and it will get extremly hot - a extremly hot and exhausted battery will explode and burst into flames. You are getting yourself and other lives in danger when you're connecting two batteries that are not the same voltage and amp hour. You might have been doing this with no negative effect yet but obviously you have not done long term testing. If it was this simple, someone would have done this along time ago. Lithium batteries in general are extremly explosive and highly flammable especially when you are not utilizing it properly. Here's a video of what happens when lithium batteries get hot:
  24. Hi @p0tty welcome to the Forum - upgrade to an 25A controller means more torque not more speed. Why did you specify a 20in tire and not 23in? If I remember correctly 23in are the correct settings. If you're unsure about speed, take your smartphone and do a "speed test" with GPS and the right app to cross check it. Search for GPS speedometer or something like that in your app store.

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