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Andi

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Andi last won the day on January 5

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About Andi

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    Staff
  • Birthday May 26

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  1. Hi Joseph, I still haven't got any information from you. Please provide them within 24h Thanks Andi
  2. Hi Jospeh, this e-Mail is hosted in the Google Infrastructure and should work 100%. We do blacklist e-Mail providers from China like ...@163.com which could lead to a bounce. Please make sure you don't have a typo in it. Alternatively you could send me an e-Mail to andi@sondorsforum.com If it still doesn't work post the bounce message here so I can troubleshoot the issue.
  3. Hi Joseph, please send over a detailed description of your issue including pictures to user-support@sondorsforum.com Please make sure you don't leave a detail out. Also include order number(s) and a e-Mail address you check regularly. When you registered you acknowledged that this isn't a offical SONDORS forum. I will get you in touch with a SONDORS rep. after you've send over all the relevant informations.
  4. Hi Martin, nice to have you on the forum! If you encounter problems feel free to reach ask. Great looking bike, don't forget to secure it properly! Andi
  5. Hi Henrik, Andi here. Please write me a PM with all details. What exactly is not working? Any error codes or anything similar? Where did you bought it? SONDORS does not have a store in holland. Your Order Number if you have any e-Mail address anything else you might think is useful I'm sure we can fastly get you back on track.
  6. Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the values are for 48V batteries: VOL1: 41.2 VOL2: 43.7 VOL3: 46.8 VOL4: 49.9 VOL5: 53 hold the “i” button to confirm and then return to the previous menu.
  7. SONDORS informiert über Auslieferungen eigentlich nur per UPS - wenn wirklich alles zusammenspielt, kriegst du auch eine von SONDORS oft aber deutlich verzögerter als die von UPS.
  8. Hi @Sune, looks like the only way to get the magnets is to source them from an old motor
  9. For 2018’s midyear thank you and message to our amazing community, we’d like to take a moment to reflect on how far we’ve come and how fast we’re moving. Storm is excited, and he's feeling the sting... Save the Bees, Ride a SONDORS. Get your SONDORS —> sondors.com
  10. @Lee Love - here would be an instruction on how to get into it: admin note: restored from June 10
  11. What was wrong - long story short: LCD was configured for 48V eBike, but got delivered with an 36V eBike. Voltage settings needed to be adjusted to restore functionality. Solution: Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. Please verify that the display shows you "VOL 1" with 31.5 like in the image below. If this is not the case please adjust it to 31.5.  To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the other values are: VOL2: 33.6 (=30% Charge leftover) VOL3: 36.0 (=55%) VOL4: 38.4 (=70%) VOL5: 40.8 (=100%) hold the “i” button to confirm and then return to the previous menu. This will resolve the issue, if it does not for you - feel free to create a new topic describing your exact issue.
  12. Hi Uwe, Reddy kann kein Deutsch, und liest wohl mit Google Translator mit. Musst ihm verzeihen wenn ers wohl durch die Übersetzung falsch verstanden hat. In ganz seltenen Fällen kommt der Support aufs Forum um sich Anleitungen zu Sachen zu besorgen um die im Chat zu teilen. Ich lasse hin und wieder Sachen eskalieren wenn es notwendig ist da ich direkten Kontakt zu den entsprechenden Leuten habe, aber nur wenns notwendig ist. Bei dir ist es nur Zufall:) VG
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