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Andi

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Andi last won the day on January 5 2019

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About Andi

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    Staff
  • Birthday May 26

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  1. Hi @Jeppe van der Schalk as per request we moved it to the "public". It's an quite interesting issue you have there. As LCD is working, showing no error, and everything else looks fine too. Do you remember anything weird when riding those two miles? Any weird noises...?
  2. Would you mind sharing a picture of your LCD turned in whilst having the issue?
  3. Hi Celine, as Reddy has stated we are a forum of owners for owners. So your request would be better addressed if you would write the official sondors team directly. To my knowledge there is no update on this, so still no certification for the SONDORS eBikes.
  4. That bike looks awesome. Thanks for sharing! I somehow need to get my hands on it here in Europe. 😁
  5. @Steve O with error code 23 I would check the cable from the motor to the controller. Might be a bit loose.
  6. Hi Jürgen, you can find SONDORS Warranty policy here: https://sondors.com/pages/return-policy Warranty Claims Process: Step 1 - If you suspect that any part/component is defective, do not attempt to repair or replace it yourself or to have it repaired or replaced before contacting SONDORS— doing so may void your warranty and may cause additional damage, not necessarily limited to the PRODUCTS in question, and may also increase risk of injury. Step 1 - Contact SONDORS Tech Support by clicking here. Step 3 - Provide photo, video and other details as requested by SONDORS. Step 4 - SONDORS will work with you to get you riding, whether it is an easy fix or one requiring a warranty replacement part. SONDORS will not replace any part without first inspecting photos or video of the damaged part. If you have any questions feel free to ask them. Andi
  7. Servus Jürgen, Steuern/Zoll wird seitens SONDORS erledigt. Es kommen also idR. keine Mehrkosten auf dich zu als das was du direkt beim Checkout-Prozess zahlst. Gruß Andi
  8. Hi Joseph, I still haven't got any information from you. Please provide them within 24h Thanks Andi
  9. Hi Jospeh, this e-Mail is hosted in the Google Infrastructure and should work 100%. We do blacklist e-Mail providers from China like ...@163.com which could lead to a bounce. Please make sure you don't have a typo in it. Alternatively you could send me an e-Mail to andi@sondorsforum.com If it still doesn't work post the bounce message here so I can troubleshoot the issue.
  10. Hi Joseph, please send over a detailed description of your issue including pictures to user-support@sondorsforum.com Please make sure you don't leave a detail out. Also include order number(s) and a e-Mail address you check regularly. When you registered you acknowledged that this isn't a offical SONDORS forum. I will get you in touch with a SONDORS rep. after you've send over all the relevant informations.
  11. Hi Martin, nice to have you on the forum! If you encounter problems feel free to reach ask. Great looking bike, don't forget to secure it properly! Andi
  12. Hi Henrik, Andi here. Please write me a PM with all details. What exactly is not working? Any error codes or anything similar? Where did you bought it? SONDORS does not have a store in holland. Your Order Number if you have any e-Mail address anything else you might think is useful I'm sure we can fastly get you back on track.
  13. Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the values are for 48V batteries: VOL1: 41.2 VOL2: 43.7 VOL3: 46.8 VOL4: 49.9 VOL5: 53 hold the “i” button to confirm and then return to the previous menu.
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