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Andi

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Andi last won the day on January 8

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About Andi

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  • Birthday May 26
  1. bike year help

    It depends, when did you get it and from where? The answer to these two are the key for your answer
  2. Great, you've got your new SONDORS electric bike. But you cannot find the keys for the battery? Don't panic! Here are two possible locations: In the Battery/Controller case, between battery or controller or In the foam packaging of the battery Didn't find them? Please carefully search in the shipping box / shipping material. They are not big so you could overlook them quickly! You searched for the keys in every possible location over and over again but couldn't find them? Please contact support@sondors.com for help. Ride safe! Andi
  3. Okay, at least not a wrong shipped display as I thought. Have a great weekend:)
  4. Hmm, that's interesting. Could you check the lcd-box for an indication for what bike the LCD is? (should be a sticker on the outside of the box somewhere) - Andi
  5. Hi Alex, willkommen im Forum, es tut mir leid das deine Lieferung verschoben worden ist. Dies liegt wohl leider an Problemen in der Produktion oder auf dem Transportweg. SONDORS tut sein bestes hohe Qualitätsstandards einzuhalten. Dies ist derzeit anscheinend nicht gegeben weswegen die Bikes verzögert ankommen (das passierte auch in den USA mit verbogenen Fahrradgabeln aufgrund falsche Handhabe durch den Transporteur - Grund für Verzögerung EU kenne ich leider nicht es gibt sehr viele verschiedene Faktoren welche Schuld an der Verzögerung sein können). Ich kann dir aus eigener Erfahrung sagen, dass das Warten sich lohnt. Ich habe zu meiner Zeit etwa 8 Monate gewartet, mit Trolls die ständig behaupteten das es Fake/Betrug ist. (SONDORS war noch neu auf dem Markt) Solltest du weiterhin eine Erstattung wollen, kannst du diese gerne unter support@sondors.com anfragen. (bitte auf Englisch) - Wie die Erstattung genau abläuft müsstest du bitte im selben Atemzug erfragen. Da Fremdwährungsgebühren eine Gebühr der Bank ist, bezweifle ich stark das diese erstattet werden. Solltest du also warten können, empfehle ich dir zu warten. Weiterhin muss ich dich darauf hinweisen das dieses Forum NICHT mit SONDORS Inc. assoziert ist, es ist unabhängig von Eigentümern der Fahrräder betrieben weswegen diese Auskunft keine offizielle Antwort der Firma SONDORS Inc. darstellt. Dies hast du aber sicherlich bei der Registrierung bereits erfahren als du die Nutzungsbedingungen gelesen und akzeptiert hast. VG Andi (PS.: Gebührenfreies Konto -> DKB.de )
  6. Hi cnc21 surely it make sense to contact the company that produces and ships the bike to you. I mean you're telling me that if you bought something from Walmart you better go to Amazon to seek help for a specific issue with Walmart? lol support@sondors.com is the e-mail you want to reach out, or use the faster live chat option on the website as @Reddy Kilowatt mentioned. But if you want shoot a message to me with your order confirmation and I'll have a deeper look why things are delayed. But I wouldn't make big hopes for a fast shipment as it looks like that most Europe customers shipments are delayed due to various not specified reasons. Please be patient, the fun on the bike will pay off the long wait;)
  7. Hi Tim ( @erde ) your order has been cancelled and refunded today. Have a great day, Andi
  8. Hi Tim, I'm sorry for the delay. As you may have already noticed this forum is independently operated by owners and is not associated with the SONDORS Company as stated in the terms. Anyway I can say SONDORS is not experiencing financial problems and also SONDORS is not playing games with you. Please allow some time to get a refund SONDORS is a startup, and not a big Company like Amazon - things can take longer and fast customer support is definitively not the reason why SONDORS is that popular I'll make sure that they haven't forgotten you. Have a great week, Andi
  9. Here is the setup manual for the new SONDORS LCD - According to Storm this is the new model for all bikes shipping from now on. Users Manual-KD51C-KDS.pdf (you need to be logged in to access this file) Got the old LCD display? Check out this topic:
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    © sondorsforum.com

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    © sondorsforum.com

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    © sondorsforum.com

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    © sondorsforum.com

  14. SONDORS X (7-Speed)

    European version with 250W motor. 17Ah Battery

    © sondorsforum.com

  15. Please refer to @Reddy Kilowatts answer: or check this post: #closed.
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