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Andi

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Andi last won the day on August 26

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About Andi

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  • Birthday May 26

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  1. Hi Henrik, Andi here. Please write me a PM with all details. What exactly is not working? Any error codes or anything similar? Where did you bought it? SONDORS does not have a store in holland. Your Order Number if you have any e-Mail address anything else you might think is useful I'm sure we can fastly get you back on track.
  2. Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the values are for 48V batteries: VOL1: 41.2 VOL2: 43.7 VOL3: 46.8 VOL4: 49.9 VOL5: 53 hold the “i” button to confirm and then return to the previous menu.
  3. Guys are we talking about 7Speed bikes?
  4. SONDORS informiert über Auslieferungen eigentlich nur per UPS - wenn wirklich alles zusammenspielt, kriegst du auch eine von SONDORS oft aber deutlich verzögerter als die von UPS.
  5. Andi

    Bafang 750w rear hub magnets

    Hi @Sune, looks like the only way to get the magnets is to source them from an old motor
  6. For 2018’s midyear thank you and message to our amazing community, we’d like to take a moment to reflect on how far we’ve come and how fast we’re moving. Storm is excited, and he's feeling the sting... Save the Bees, Ride a SONDORS. Get your SONDORS —> sondors.com
  7. @Lee Love - here would be an instruction on how to get into it: admin note: restored from June 10
  8. What was wrong - long story short: LCD was configured for 48V eBike, but got delivered with an 36V eBike. Voltage settings needed to be adjusted to restore functionality. Solution: Please access the personalized parameter settings. To access Personalized Parameter Settings items option page, hold both the “+” and the “-” button for 2 s, then hold both the “+” and the “-” button for 2 s again. To access the corresponding settings page we need, press the “+” or the “-” button to increase or decrease until the desired item (Battery Power Bar Settings Interface - see image) is displayed, and then press the “i” button to confirm. Please verify that the display shows you "VOL 1" with 31.5 like in the image below. If this is not the case please adjust it to 31.5.  To set battery power bar, press the “+” or the “-” button to increase or decrease the number. To store a changed setting and access the second bar, press the “i” button. By analogy, after 5 bars voltage values is entered, the other values are: VOL2: 33.6 (=30% Charge leftover) VOL3: 36.0 (=55%) VOL4: 38.4 (=70%) VOL5: 40.8 (=100%) hold the “i” button to confirm and then return to the previous menu. This will resolve the issue, if it does not for you - feel free to create a new topic describing your exact issue.
  9. Hi Uwe, Reddy kann kein Deutsch, und liest wohl mit Google Translator mit. Musst ihm verzeihen wenn ers wohl durch die Übersetzung falsch verstanden hat. In ganz seltenen Fällen kommt der Support aufs Forum um sich Anleitungen zu Sachen zu besorgen um die im Chat zu teilen. Ich lasse hin und wieder Sachen eskalieren wenn es notwendig ist da ich direkten Kontakt zu den entsprechenden Leuten habe, aber nur wenns notwendig ist. Bei dir ist es nur Zufall:) VG
  10. Nein, liest er nicht. Auch die Deutsche Facebookseite wird von jemandem gemanaged der nur indirekt zu SONDORS gehört. Offizieller Support könnt Ihr unter support@sondors.com anfordern. Habe mein Fahrrad im Januar gekriegt, und kurz darauf wurde es schon von einer abgeschlossenen Garage geklaut, also passts aufs Bike auf sobald ihrs habt:)
  11. If you have a LCD Cap, disconnect the LCD and connect the LCD Cap. Power up the bike if possible and see if it works. Andi
  12. Hallo Andi

    Kannst du mir sagen ob die Bikes welche für die EU bestimmt sind mit einer EU certificate of comliance kommen?

    Besten Dank!

    1. Show previous comments  1 more
    2. ceol claudio

      ceol claudio

      Was ist mit der Schweiz? Die ist nicht in der EU

      ich bräuchte eine CoC

    3. Andi

      Andi

      CoC gibt es nicht. Damit sollte das Bike wohl wegfallen wenn du eine brauchst. Alle EU Produkte sind für E.U., Norway and Switzerland only.

       

    4. ceol claudio

      ceol claudio

      Sorry jetzt mache ich ein Durcheinander!

      Also die EU- Koformitätserklärung solle doch dabei sein. Sie besagt dass das Produkt den

      Elektrotechnischen Normung  EN  entspricht.  Das hat doch jedes Gerät. Und wird mit dem

      CE Zeichen auf dem Produkt gekennzeichnet.

  13. Hi @Marco Lam I've split your and Reddys post into a new topic as it had nothing to do with the old one(+it was from 2016...). Please contact SONDORS as Reddy said via chat or support@sondors.com. They surely will help you to resolve the issue quickly as the bike is pretty new and has a 30-day-warranty. If you've done nothing wrong and it's just a bad battery you should get a free replacement in a short period of time (4-12 Weeks) As this forum isn't official, we have no access to customer data or are able to do stuff in the name of SONDORS. This is also stated in the registration terms which you have accepted: If you have more questions, or problems getting in touch with SONDORS feel free to write here. Andi Community Manager Administration Sondors Owner Forum
  14. How does someone get a hold of some one in this company? I would like to send my e-bike back for a refund! 

    1. Reddy Kilowatt

      Reddy Kilowatt

      Hello Tina, sorry for the delay but I was riding 40 miles and I think a lot of members are busy with holiday preparations and/or travel.

      try contacting Sondors.com

      image.jpeg.460181aebee7ca43d0f0c2b7c7188c24.jpeg

           Reddy

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