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Q&A, Help & Troubleshooting

This forum is for all of your questions about the Sondors eBike. If you need help troubleshooting a problem, please be as specific as possible by describing your problem and any modifications you've done.

598 topics in this forum

  1. speedometer reading incorrect

    By Dickiebills,
    • 5 replies
    • 2.5k views

  2. Broken front thru-axle

    By emtb_noob,
    • 3 replies
    • 87 views

  3. Seat post moving up and down without using controller

    By emtb_noob,
    • 1 reply
    • 120 views

  4. Can't activate the display.

    By Fred Fredsky,
    • 2 replies
    • 131 views

  5. Motor Position Sensor Fault

    By Trayzus,
    • 10 replies
    • 1.2k views

  6. Brand New Sondors with Error 30 code...help!

    By Eat Nachos,
    • 7 replies
    • 2k views

  7. No power. Lights don't come on

    By Ray Cornelius,   
    • 7 replies
    • 1.3k views

  8. How do I adjust a step through Folding Bike to accomodate a 5ft 2inch female. It seems just an inch or so too high.

    By Clearwater betty,
    • 2 replies
    • 114 views

  9. no throttle, pedal assist or lights, display works ... right out of the box

    By mike.chick,
    • 2 replies
    • 210 views

  10. Randall

    By Sondors,
    • 1 reply
    • 346 views

  11. Boz

    By Boz,
    • 4 replies
    • 312 views

  12. Battery charger

    By Brillianna,
    • 12 replies
    • 650 views

  13. Fold Handlebars Loose!

    By ScottB,
    • 19 replies
    • 6.4k views

  14. Smart step innertube size

    By Marvin R,
    • 3 replies
    • 208 views

  15. Smart Step 2020 pedal assist stopped working

    By Marvin R,
    • 3 replies
    • 901 views

  16. Keeping a Fold folded while handling

    By TheBum,
    • 2 replies
    • 165 views

  17. 2020 Sondors XS Fat-Tire 5-PAS level LCD Default Settings

    By MikeBusch2,
    • 11 replies
    • 1.3k views

  18. A Couple Fold XS Tips ...

    By Ian Moone,
    • 11 replies
    • 903 views

  19. Step battery

    By Jim Jaffe,
    • 1 reply
    • 314 views

  20. Magnet and Sensor on Mid-Drive Bikes

    By JCJ,
    • 0 replies
    • 205 views

  21. LCD DEAD

    By Rodney Volkmar,
    • 12 replies
    • 871 views

  22. Thin LCD - Battery Charged, Display Works But No Power to Bike

    By Brian Gibson,   
    • 7 replies
    • 417 views

  23. Thin rim size

    By Joseph B,
    • 0 replies
    • 250 views

  24. fold x headset issue

    By nauruming,
    • 11 replies
    • 448 views

  25. New XS Fold has strong pedal assist on level 0

    By Oscar A.P.,
    • 13 replies
    • 446 views
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